Cancellations, Returns & Refunds Policy
Effective April 1, 2024
Clean Concepts Group, Inc. (“we” and “us”) is the operator of (https://northstardirect.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Cancellations
If you need to cancel your order before it has been processed for shipping, please call our online customer service department at (509) 547-2323. If an order has already been processed for shipping, please reference our Returns & Refunds policy.
2. Returns & Refunds
2.1 – Return or Refund Due To Change Of Mind
Clean Concepts Group, Inc. will accept returns due to change of mind within 30 days of delivery of the item. All items must be returned in original packaging and in new unused condition to be eligible for return and refund. The following conditions also apply:
- A 20% restocking fee may be charged on all returned items.
- All returns must be accompanied by copy of original invoice.
- Return shipping will be paid and arranged at the customer’s expense. No returns will be accepted freight collect.
- The value of any shipping paid by customer or by us will not be refunded.
- If your order qualified for free shipping, the outbound shipping expenses incurred by us will be deducted from your refund.
- Special orders may be subject to the return policy of the manufacturer.
Select items on the website are non-returnable and non-refundable. Please reference Section 4. for additional details.
2.2 – Returns & Refunds Due To Damaged or Defective Item
Clean Concepts Group, Inc. will accept returns on items that are damaged or defective out of the box within 30 days of delivery of the item.
All Items must be returned to us with invoice or other proof of purchase included in the box.
2.3 – Refund & Replacement Options
Once returns are received and accepted, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)
3. Warranties & Warranty Returns
All factory warranties are administered by our vendors. A vendor evaluation may be required before warranties can be processed. Clean Concepts Group, Inc. will follow the findings of the vendor evaluations and process accordingly.
The customer is responsible for transportation and labor costs in connection with warranty repair or replacement.
For questions about the warranty for a specific product or purchase please call our online customer service department at (509) 547-2323 or email us.
4. Non-Refundable & Non-Returnable Items
Select items on the website are non-returnable and non-refundable once shipped. Additional details about each type of non-refundable, non-returnable item are outlined below.
- Installed Items: Items that have been installed are ineligible for return or refund. Any damage or defects caused by improper installation is the responsibility of yourself or the party who installed the item.
- Electrical Parts: Electrical parts may not be returned.
- Discontinued or Obsolete Items: Items labeled “Discontinued” are no longer produced by the manufacturer. While quantities remain in our warehouse, they will be available for purchase on the website. Due to their obsolete nature, Discontinued items are ineligible for refund or return.
- Clearance Items: Items labeled “Clearance” are products that have had pricing discounted to move out of our warehouse inventory. These items are sold as is with details of the condition of the item provided in the product description. Items labeled as Clearance are ineligible for refund or return.
- Gassed or Oiled Parts & Equipment: Due to federal shipping regulations we are unable to accept returns on any parts or equipment that have had gasoline or motor oil applied to them.
4.1 – Non-Refundable Exceptions
Only if we do not have stock on hand to fulfill your “Discontinued” or “Clearance” order as requested, you will receive the choice of:
(a) refund to your payment method
(b) a comparable replacement item sent to you (if stock is available, additional charges may apply)
5. Return Process
All Returns & Refunds must be pre-authorized by our customer service department. To begin the process of returning an item please call our online customer service department during regular business hours at (509) 547-2323 or email us.
Once you have received authorization to return your product from our customer service department, please ship to:
Clean Concepts Group
1210 N Oregon Ave
Pasco, WA 99301
Phone: (509) 547-2323
All Items must be returned to us with invoice or other proof of purchase included in the box.
Once returns are received and accepted, you will be contacted via email by our customer service department and a refund or replacement part will be issued.
6. Customer service
For questions about our Cancellation, Refund & Return Policy, please call our online customer service department during regular business hours, 7:30am-4:00pm (Pacific Time), Monday-Friday at (509) 547-2323 or email us.